Dear dear Precision Air,
I am very pleased to see that you were recently awarded "Most Respected Company in Tanzania". You must be very proud of yourselves and very pleased that you all got your mothers to vote. I can't imagine how you could have won this honour if it weren't for that. I know you say that "Our business focus is geared at the principle that quick, comfortable and reliable service is the best way to serve the customers. Through this customer-focused approach, many have become part of the Precisionair family." but do you really actually believe this?? And do we HAVE to become part of the Precision Air family? I would also like to point out that if you are called something it doesn't automatically MEAN that you are that something. You cannot rest on laurels that have not yet been earned. I may be called Patience, for example, but that does not necessarily mean that I am. And you may be called Precision Air......
For example. I am due to fly on your most reputable airline on Sunday to attend my sisters wedding which I am veryvery excited about. However I heard from a friend that tried to fly that route that you have cancelled your early morning flights from Kilimanjaro to Nairobi which means that I would miss my connecting flight to Johannesburg. I wonder, were you planning to tell me this?
I went in to your lovely high ceilinged busy office yesterday (just a tip, maybe if you'd like things to go a little smoother you could have more than one salesperson at their desk at a time - I mean there are 12 desks there. Just a suggestion, far be it from me to tell you how to do your job. Anyhow I went into your office yesterday, and the day before and the day before that and have spoken to you on numerous occasions before this and in the space of a week I have been told:
1) Your flights are all fine, running to schedule
2) Your outbound flights are fine, but your return flights have been cancelled
3) Your flights are fine
4) Your outbound flights have been cancelled, your return flights are fine
5) Your outbound flight is fine, your husband's is not. Your return flights have been cancelled
Now please, PLEASE, would you mind being just a little bit more precise and tell me exactly which one it is? I'd so hate to miss my sister's wedding.
Thank you so much and congratulations once more on your award,
Oh and PS - just in case you try and bump me off your flight as you did to my pregnant friend who had the doctors letter I've got the doctor to fill out the special form of yours that says I am in no way offensive to other passengers (smell, appearance, conduct) and am only 5 months pregnant and hope I won't give birth on your plane. I really really hope not
Maybe then we'd HAVE to be part of the Precision Air family...